LaVida Loca prides itself on high quality products and customer satisfaction. Orders will be filled promptly and should be delivered within two weeks. If an item is on backorder we will contact you with delivery date details. Our home decor items are all hand-made with natural materials so variances are to be expected. All sales are final. We give store credit or exchanges for items in their original condition. Credits have no expiration date and they can be used on the website or at our road shows. Return shipping must be paid by the customer.